Refund and Return Policy
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
All returns must have a return authorization number and be
processed with 30 days of order received. All returns are subject
to a 25% restocking fee plus freight charges.
Cancellations & Refunds:
At HomeHealth2You, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply).
If you have questions, please send an email to support@homehealth2you.com or call us at (833) 776-7332
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (833) 776-7332, the chat in the bottom right, or email support@homehealth2you.com any time.
Warranty:
- Main Frame & Welds 15 years
- Control Box & Actuator Motors 5 years
- Hand Control Pendant & Cabling 3 years
- Staff Control & Cabling 3 years
- Head & Footboards 1 year
